Returns & Refund Policy
Due to the perishable nature of our artisanal food products, we cannot accept physical returns once an order has been shipped. However, if your items arrive damaged or defective, we are committed to providing a full refund or replacement to ensure your complete satisfaction.
Inspect Your Delivery
Please check your package immediately upon arrival for any signs of damage or quality concerns during transit.
Document the Issue
Take clear photographs of the product and the packaging to help our team verify the condition and process your claim faster.
Contact Support
Email our customer care team at [email protected] within 48 hours of delivery with your order number and photos.
Resolution Process
Our team will review your request within 2 business days and issue a refund to your original payment method or ship a replacement at no cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing